
FAQ
Find your answers here
How long does shipping take?
hipping times vary based on location. Typically, domestic orders arrive within 5-7 business days, while international orders may take 10-15 business days. We provide tracking information so you can monitor your order’s journey.
Do you use real stones in your jewelry?
Yes! We use authentic turquoise, coral, lapis lazuli, and other natural gemstones in our handcrafted Nepali jewelry. Each piece is carefully selected for its quality and uniqueness.
What materials are used in your jewelry?
Our jewelry is crafted from German silver, brass, and traditional metals, often combined with genuine stones. Each piece is designed to reflect Nepal’s rich artistic heritage.
Do you accept returns or exchanges?
Unfortunately, we do not accept returns or exchanges at this time. Please review product details carefully before purchasing. If you receive a damaged or incorrect item, contact us within 48 hours of delivery, and we’ll be happy to assist you.
How do I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a dry place and clean them gently with a soft cloth to preserve their shine.
Couldn’t find your answer?
We're happy to help! Email us at jewelrybyeastern@gmail.com or fill out our Contact Us form, and we'll get back to you as soon as possible.